Description
The ideal candidate will be responsible for maintaining service standards, managing staff, optimizing operational efficiency, engaging with stakeholders, and ensuring client satisfaction across assigned locations. To be considered for this position a bachelor’s degree and ten or more years of real estate or property management experience is required and five years or more of management of multi-site teams is preferred.
This role operates and manages all aspects of our operations to ensure excellence while being respectful of taxpayers’ dollars. In this role you will be a leader, committed to delivering exceptional client operations. You will ensure smooth day-to-day operations for our clients and employees. If you meet all of those requirements listed, please apply.
Key Responsibilities:
Strategic Leadership & Vision:
- Work directly with CEO to lead initiatives for both the City of Knoxville and Knox County as directed
- Assess industry trends and adapt strategies to stay ahead of market changes
- Assist with oversight on internal teams (approximately 220 team members) to enhance operational efficiency and growth
- Ensure alignment of departmental objectives and enhance cohesiveness with our departments working together for a common goal
- Assist and direct our team in executing long-term business strategies aligned with assignments and goals
- Assist CEO to establish a clear vision and mission to drive internal culture, succession planning and performance
Business Operations & Performance:
- Oversee daily operations and ensure operational efficiency across all departments
- Drive innovation, process improvements, and digital transformation initiatives
- Implement effective risk management strategies to safeguard business interests
- Set and implement performance metrics and data initiatives for key performance indicators (KPIs) to drive efficiency
- Optimize company resources to improve productivity and cost-effectiveness
- Foster a culture of continuous improvement and innovation
Financial Management & Profitability:
- Collaborate with the CEO and Director of Finance to develop & manage budgets, forecasts, and financial planning
- Ensure fiscal management through revenue growth and cost-control initiatives
- Assess financial risks and implement strategies to mitigate them
Leadership & Organizational Development:
- Recruit, build and lead a high-performing executive team to ensure leadership continuity
- Foster and promote a culture of accountability, collaboration, and continuous improvement
- Provide strong leadership to department heads and key personnel
Qualifications & Skills:
- Bachelor’s degree and ten or more years of real estate or property management experience; prefer five years or more of management of multi-site teams.
- Strong financial acumen and experience with P&L management
- Experience in staffing operations, client management and employee relations
- Proven track record of driving operational efficiencies and revenue growth
- Knowledge of State and Federal legislative processes and practices; and federal, state and municipal government structure, functions and operations.
- Knowledge of emerging trends in technology and client services
- Strong leadership, problem-solving, team building and decision-making skills
- Excellent communication and interpersonal abilities
- Proven ability to oversee growth, innovation, and operational performance
Job Type: Full-time
Pay: $150,000.00 - $170,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Preferred)
Experience:
- Chief Operating Officer: 10 years (Required)
Work Location: In person
